Privacy Policy

Pella Mutual Insurance Company is committed to protecting the privacy of you, our valued policyholder. We are required by law to issue you this notice regarding how we collect, disclose and protect your non-public personal information.

Privacy Policies And Practices

We treat your personal information with respect and concern for your privacy. We do not sell any of your personal information to any third party. We maintain physical, electronic, and/or procedural safeguards that comply with federal regulations to guard the information we obtain from you.

Information We May Collect

In the course of doing business with you, Pella Mutual may collect and use information that is necessary to administer and service your policy and adjust your claims. We may collect information from the following sources:

  • From you - on applications or other forms.
  • From your transactions with us – payment history, underwriting & claim documents.
  • From consumer reporting agencies - such as your credit or claim history.
  • From your insurance agent – information pertinent to your account or information about your policies with other insurers.

Information We May Disclose To Third Parties

In order to service your policy, handle your claims and protect you against fraud we may disclose information about you to non-affiliated third parties, but only as permitted by law. We may share information with the following types of third parties, but not limited to those listed:

  • Independent claims adjusters, appraisers, or attorneys who would need information to handle your claims.
  • Your insurance agent - to service your policy.
  • Mortgage bankers and lienholders.
  • Insurance rating organizations who require information for actuarial purposes.
  • Law enforcement or other governmental agencies in response to a subpoena or threat of one, or in connection with suspected fraudulent claims.
  • Our affiliated companies.

Please contact our office should you have any questions regarding company privacy policies and practices.